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Data protection

Your privacy and the protection of your personal data (data protection).

At MULTIBETON your satisfaction comes first, so also the protection of your privacy.

The following explanation gives an overview of how we ensure this protection and what kind of data is collected for what purpose.

General information
We respect the rules of the data protection laws and therefore also take the protection of your personal data seriously in your interest. Personal data will only be used by us to process your orders. All customer data are stored and processed by us in accordance with the relevant regulations of the Federal Data Protection Act (BDSG) and the Telemediengesetz (TMG). We will not pass on your personal data, including your name, address, telephone number and e-mail address, to third parties without your explicit and at any time revocable consent. Excluded from this are our service partners, who need the transmission of data for the order processing (for example, the shipping company commissioned with the delivery and the credit institution commissioned with payment processing). In these cases, however, the amount of data transmitted is limited to the minimum required.

Automatic data collection
Your Internet browser transmits the following data to us for technical reasons:
- Browser type and version
- Website from which you visit us (Referrer URL)
- Website you are visiting
- The date and time of your access
- Your Internet Protocol (IP) address (only truncated / anonymous).
These anonymous data will be stored separately from your personal data, if any, and will not allow any conclusions to be drawn to a particular person. They are evaluated for statistical purposes in order to optimize our Internet presence and our offers. After evaluating this data will be deleted.

Stock data

A. Your personal data, insofar as these are necessary for the justification, content development or modification of the contractual relationship (stock data), are used exclusively for the handling of the contract. For example, For the delivery of goods your name and address are to be passed on to the supplier. Without your express consent or without a legal basis, your personal data will not be passed on to third parties outside the contract processing.
B. At the order of the competent authorities, we may, in individual cases, provide information on stock data, as far as this is necessary for the purposes of prosecution, to protect against danger by the police authorities of the federal states, to fulfill the statutory tasks of the constitutional protection authorities of the Federation and the federal states, the Federal Intelligence Service or the Military Counterintelligence Agency or the enforcement of intellectual property rights.
Usage data
A. Your personal data, which are necessary to enable and charge the use of our offers (usage data), are used for contract processing. In particular, the usage data includes the characteristics of your identification, information about the beginning and the end, as well as the scope of the respective use and information on the services you use. We may transfer usage data for billing purposes (so-called billing data) to other providers or third parties, as far as this is necessary for the purpose of billing with the user. After the full payment of our claim, these usage and billing data will be deleted. The deletion shall be replaced by a blocking, as far as a deletion is legal, statutory or contractual Retention periods.
B. At the order of the competent authorities, we may, in individual cases, provide information on usage data, as far as this is necessary for the purposes of prosecution, the security of the police authorities of the countries to fulfill the statutory tasks of the constitutional protection authorities of the Federation and the Länder, the federal news service or the military shielding service or the Enforcement of intellectual property rights.

Information about cookies

Cookies are used to recognize the multiple use of an offer by the same user. Cookies are small text files that your Internet browser saves and saves on your computer. They serve to optimize our Internet presence and our offers. These are so-called "session cookies", which are deleted after the end of your visit. No personal data are collected by these cookies. Other cookies remain on your device and allow us or our affiliates to recognize your browser on the next visit (persistent cookies).You can set your browser to inform you about the setting of cookies and decide on their acceptance individually, or to exclude the acceptance of cookies for specific cases or in general. If the cookies are not accepted, the functionality of our website may be restricted.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (hereinafter referred to as Google). Google Analytics uses "cookies". The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google warrants to use this information only for the purpose of analyzing the use of the website. Google may transfer this information to a third party, if required by law, or to the extent that third parties process this data on behalf of Google. Google will in no case associate your IP address with other data from Google. By using this website you agree to the processing of the data collected by you by Google.

The provider of this site uses a module of the social network Facebook. Facebook is based in 1601 South California Avenue, Palo Alto, CA 94304, USA. The module is a button marked with the "Facebook" logo or the so-called "Like" button. You can find an overview of the modules of Facebook and their design here: when you visit the provider 's pages, a direct connection is established between your computer and the server of the Facebook company in the United States, Facebook is informed that you have visited the provider' s website If you have a Facebook account and you are logged in to it, clicking on the "Like" button on one of our pages will allow you to link to your personal Facebook account To our sites, a visitor to your Facebook account now sees that you have visited our pages and recommend them If you have visited our site as the owner of the Facebook account. In connection with the use of the Facebook button we point out that we have no knowledge of the content of the data transferred to Facebook as well as their use by Facebook. For information on Facebook's privacy policy, see the Facebook privacy policy at To prevent Facebook from associating your visit to these pages with your Facebook account, please log out from Facebook before visiting our pages.

Your rights
If you do not agree or no longer agree to the storage of your personal data, or if this information becomes incorrect, we will arrange for the deletion, correction or blocking of your data in accordance with the legal regulations. Upon request, you will receive free of charge information about all personal data that we have stored about you according to legal regulations. For questions concerning the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact:

MULTIBETON Vertriebs- und Produktionsgesellschaft für Heizungs- und Energietechnik mbH
Heuserweg 23
D-53842 Troisdorf
Phone: +49 22 41 / 25 20 00
Fax: +49 (0) 22 41 / 25 200 99
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Further information
Your trust is important to us. Therefore, we would like to be able to answer your questions about the processing of your personal data at any time. If you have any questions that this privacy statement could not answer, or if you would like more detailed information, please do not hesitate to contact us.

Cookies make it easier for us to provide you with our services. With the usage of our services you permit us to use cookies.
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